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Customer Service Representative

Location: Bay Shore, NY

Job Type: contract

Company: IDR

Category: Administrative / Clerical

Job Description Apply Now

IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in Bay Shore, NY. This role is based in a manufacturing plant, where the Customer Service team supports order processing, returns, refunds, exchanges, and service requests for a growing organization within the manufacturing industry.

Position Overview for the Customer Service Representative:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer concerns, complaints, or issues effectively, escalating when necessary
• Process customer orders, returns, refunds, exchanges, or service requests accurately
• Maintain detailed and accurate customer records and interaction logs

Requirements for the Customer Service Representative:

• 2+ years experience in a customer service role within the retail or manufacturing industry
• Professional experience utilizing ERPs (SAP, NetSuite, or NDS)
• Experience providing customer support via phone, email, and in-person
• Ability to coordinate with internal departments to resolve customer issues
• Strong documentation and recordkeeping skills

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now