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Help Desk Administrator

Location: Houston, TX

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

Help Desk Administrator – Remote (Houston, TX)

We are seeking a skilled Help Desk Administrator to provide technical support and exceptional customer service to internal users. The Help Desk Administrator will serve as the first point of contact for IT hardware, software, and telecommunications issues—troubleshooting problems, resolving incidents, and escalating complex cases as needed. If you’re looking to join a collaborative, fast-paced IT environment with a growing company based in Houston, TX – APPLY TODAY!

Responsibilities:

• Serve as the first point of contact for all IT-related issues and requests.

• Troubleshoot and resolve hardware, software, and network connectivity issues.

• Provide remote technical support, including migration assistance and desktop configuration.

• Manage and resolve issues in Microsoft 365, Azure, Exchange Admin Center, and Intune environments.

• Support and resolve issues related to VPN connectivity, printers, and mobile device email access.

• Create, document, and update knowledge articles in ServiceNow or similar ticketing systems.

• Maintain user accounts, groups, and permissions within Azure and other applications.

• Escalate complex issues to higher-level support teams when appropriate while maintaining ownership of the ticket.

• Deliver excellent customer service while managing multiple priorities under time pressure.

Top Skills:

• Minimum of 3+ years’ as Helpdesk Admin/Desktop Support withing Microsoft 365/ Office Suite Support (hardware, software, and network troubleshooting)
• 2+ years Azure Administration including account creation, security group management, licensing, MFA.
• 2 years’ Exchange Admin Center experience – manage, create users, distribution, shared mailboxes management
• 1+ year of professional experience with Intune – Manage computers, applications.

Nice-to-Have Skills:

• VPN setup and troubleshooting experience

• Printer and mobile device support

• Familiarity with telecommunications support

• Strong documentation and knowledge base maintenance skills

• Excellent communication and interpersonal abilities

What’s in it for you?

• Competitive compensation package

• Full benefits: Medical, Dental, Vision, and more!

• 100% Remote within Texas (must be based in the Houston area)

• Opportunity to join an industry-leading organization with room for growth

• Supportive, team-oriented culture

Why IDR?

• 27+ Years of Proven Industry Experience in 4 Major Markets

• Medical, Dental, Vision, and Life Insurance

• ClearlyRated’s Best of Staffing® Client and Talent Award Winner – 10 Years in a Row
  
  
  #LI-Remote

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

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